MØFFENZEEF MØDULAR

RETURN POLICY

 

RETURN POLICY:

  1. Items can be returned for their full value within 30 days of date of purchase less a 10% stocking fee. Shipping for returned items must be paid for at the customer’s expense. Moffenzeef does not provide a pre-paid return label. In the event that the packaging or unit is damaged during return shipment, a 20% restocking fee is applied.

  2. In the event of a “return to sender” shipment due to an information input error on our end, Moffenzeef will cover the cost to send the unit back to the customer. In the event of a “return to sender” shipment due to customer information input error, the customer will be responsible for paying for the new shipment.

  3. In the event that the unit is malfunctioning upon arrival, no re-stocking fee or shipping fee is required. The customer is required to ship the unit back Moffenzeef with a pre-paid shipping label provided by Moffenzeef. Moffenzeef will send a replacement unit upon arrival of the malfunctioning unit at no additional cost to the customer. If a replacement unit cannot be sent due to the item being out of stock, Moffenzeef will repair the unit at no additional cost to the customer.

  4. Goods produced by Moffenzeef are handmade. As such, it can be expected that there is potential for minor variance or blemishes in aesthetic finishes from unit to unit. Identification of such variances is not a cause for alarm nor is it a justifiable reason for a return. Please understand that the items you are purchasing are boutique and not mass produced.

  5. INTERNATIONAL CUSTOMERS PLEASE NOTE: Import/export tariffs are not applied by Moffenzeef for international orders. International customers are responsible for paying import tarrifs. Moffenzeef will not mark down shipments for less than their actual retail value. In the event that an international order is returned to Moffenzeef due to denial of import tariffs and the item is in the original condition in which it was received, Moffenzeef will refund the order less the cost of the initial shipment and any additional fees that are applied from the return. Orders that are abandoned at customs due to the customers refusal to pay import tariff are not refunded.